Privacy and Cookie Policy
The following Private and Cookie policy concerns information and data collected and managed by www.modati.com. We take your privacy extremely seriously, thus we want you to appreciate how we handle your data and store it. By using the website and submitting your information, you consent to have read and accepted the information provided below and in our Terms and Conditions. Should this policy be updated at any time then you are bound to the most recent update published on our website. Therefore, you are held responsible for checking for any updates of our Privacy and Cookie Policy.
Data we may gather
We collect data supplied by yourself via our website. This may include:
- Personal and contact details e.g. Name, address, contact phone number, email address, payment and billing information, date of birth, nationality and gender.
- Location, URL used to access the website, computer IP address, domain type, pages you have visited, search terms that have been used and items you have browsed.
- Transactional information e.g. placed orders, purchased items, order details including date and time, incomplete orders, discarded items, personalised information.
- Third party information e.g. couriers and payment providers.
- Any information provided by you via surveys, registration or competitions.
We do not store your full payment card details, these are only used to process your payment. Full payment card information is not available for our staff. Transactions are managed by certified and trusted legally authorised partners. They are held responsible for keeping your full payment card details secure. If you supply the information of a third party then you are confirming that they have given you consent to do so.
How do we use information
We and anyone we may share this information with, may use your data for any of the following reasons:
- For any reason related to processing or completing your order or to offer any service you have requested from us.
- For the verification and completion of financial transactions that have been made through our website (including fraud detection).
- To support you with customer service inquiries and supply information upon your request.
- For your account management
- To supply personalised and improved user experience
- For statistical and analytical reasons
- For purposes relating to marketing e.g. sharing promotions about us and our vendors. This is subject to whether you have chosen to opt out of receiving such promotions or messages.
- For purposes relating to enhancing our services being offered or improving our website
- For purposes relating to protecting our rights and safety including preventing fraud.
- For any purposes necessary by law or regulation.
We may offer a live chat feature so we can assist you with your inquiries. Where this is available we hold the right to recording and storing all conversations via that feature. We only access these transcripts for purposes related to customer service.
Who we might share information with
We may share information with:
- Our group companies
- Third parties that we carefully select for certain purposes pre-agreed with us such marketing.
- Our service providers who provide services such as payment processing, IT, website maintenance, market research and surveys, couriers, advertising, marketing or any other service required to process and deliver your order.
- Professional service providers e.g. audit, finance advisers, insurance advisers and legal.
- Legal, regulatory and government bodies or law enforcement
- Gift recipient of any warranty relating to your order
Opting out
Upon registering with us via our website you will be able to choose not to receive communication from us or our partners. If you receive any of our communications such as messages, texts, telephone or email, you will be given the option to unsubscribe from receiving any communications from us. If you choose to re-subscribe, you can do so by contacting us.
If you need to amend any incorrect information shown on your online account, you might be able to do so online, otherwise, contact us on customerservice@modati.com.
Protecting your information
We hold the right to store any information supplied to us by you on our secure servers. Payments transactions, however, will be encrypted when carried our through our website. You are to be held responsible for keeping you username, password and information confidential.
We strive to preserve the integrity of the set of our information technology, including applying auditing, monitoring and encryption technology. We have integrated security measures into the processes of the website to pledge the security of electronic content. However, we cannot guarantee the complete security of any information transmitted via the internet. Therefore, you take the full risk of any data you transmit via our website.
Third Party Websites
Our Privacy and Cookie Policy as well as our Term and Conditions, do not apply to any third party websites that the website may be linked to and we are not to be responsible for the policies of these websites or for any information you submit to these websites via our website. Please ensure you read the policies of these websites before providing any information.
Contacting us For further information regarding our privacy and cookie policy, please contact us on customerservice@modati.com.